Point of Sale (POS)
Video guide: Point of Sale (POS)
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Open the POS & order types
Open the sales screen (New Sale). Choose an order type if enabled — dine-in, takeaway, delivery, pickup, or table/room service. Pickup uses a picker-first customer form; table/room service is picker-first with a table selection.
Search, scan & add items
- Search by name or tap a category (Category-First layout), or scan a barcode.
- Tap an item to add it to the cart; choose variants/modifiers if prompted.
- Adjust quantity with +/− or by typing.
- Repeat until the cart is complete.
Apply discount & tax
Apply a discount to a line or the whole cart (amount or %). Tax is applied automatically per item; tax-inclusive items already include it. A per-customer static discount rate can be applied automatically.
Add a customer
Attach a customer to the sale for history, ledger (udhaar/credit) and loyalty. Search an existing customer or add a new one inline.
Hold & resume orders
Put an in-progress sale on hold to serve another customer, then resume it later. Held orders keep their items, quantities and modifiers.
Payment, split payment & methods
- Click Pay to open the payment screen.
- Choose a method — cash, card, wallet or other.
- For split payment, add multiple methods until the total is covered.
- For cash, enter tendered amount; change is calculated (and change is not counted as cash sales).
- Confirm to complete the sale.
Generate invoice, receipt & digital invoice
On completion the receipt prints and, where tax integration is on, a digital/fiscal invoice is submitted to the tax authority with an invoice number and QR code. See Tax Integrations.
Cancel, refund & return sale
Cancel an in-progress sale to discard it. Refund/return a completed sale to give money back and return stock; a void PIN may be required. Returns are recorded so reports and stock stay correct (over-refund is prevented).
POS shift, cash drawer & end of day
Open a shift at the start, and close it at the end by counting the drawer — the system shows the variance and lets you add remarks. The cash drawer opens on cash payments (configurable). End of day summarises the day’s sales, payments and shift.