Frequently Asked Questions
The questions we hear most, with short answers and links to the full articles.
Video guide: Frequently Asked Questions
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Frequently asked questions
What is Sum Cloud POS?
An all-in-one cloud POS system for restaurants and retail — web, Windows desktop, TableTime waiter app, KDS and mobile — with offline mode, multi-branch and FBR/PRA/SRB/KPRA/ZATCA tax integration.
How do I create an item?
Items → New Item: enter the name, category, price and tax, optionally add barcode, image, variants and modifiers, then Save. See Items & Products.
How do I change item prices in bulk?
Use Bulk Price Update — export the price list to Excel, edit prices, and re-import the file. See Items → Bulk price update.
How do I create a restaurant table?
In the table layout editor, create tables and assign them to floors/sections, then save. See Tables & Restaurant.
How do I merge two tables?
Use Merge to combine the orders of multiple tables into one bill. This differs from Transfer, which moves one order to a different empty table.
How do I transfer an order to another table?
Open the table, choose Transfer, select the destination table, and confirm. The old table frees up.
How do I connect a thermal printer?
Connect by network or USB (install in Windows for Desktop), then in Settings → Printers add it, select it as the receipt printer, choose paper size, and run a test print.
How do I connect the KDS?
Install the KDS/Ticket Printing app, log in with your account, select the kitchen printer, and it auto-joins your branch order group and auto-prints new orders.
How does offline POS work?
The Desktop, TableTime and mobile apps keep selling offline and store sales locally, then sync to the cloud automatically when the connection returns.
How does synchronization work?
When online, devices push pending sales up and pull catalogue, menu and table changes down, with a sync-status indicator and real-time updates.
How do I integrate FBR with the POS?
Get your FBR POS ID/token, then Settings → Tax Integration → FBR, enter credentials, save and test. Sales are then submitted automatically with a QR receipt.
How do I integrate PRA (or SRB/KPRA) with the POS?
Set your registered country to Pakistan, then Settings → Tax Integration, choose PRA/SRB/KPRA, enter your credentials and POS ID, save and test.
How do I generate a tax invoice?
With tax integration enabled, every completed sale automatically produces a fiscal invoice with an authority number and QR on the receipt.
How do I view sales reports?
Open Reports (or the Dashboard), choose the report and date range, and filter by branch/category/user. Export to Excel/CSV or PDF.
How do I manage multiple branches?
Create each branch under Management → Branches, assign staff and printers, and use consolidated or per-branch reports plus branch-to-branch stock transfer.
How do I create users and permissions?
Management → Users → New User: set details, assign a role (cashier/waiter/manager/admin) and branches, optionally a void PIN, and save.