Account, Registration & Login

Everything for the account lifecycle: create an account, register your business, pick a business type, sign in and out, and recover or change your password. New sign-ins from a new device also trigger a security email alert.

Video guide: Account, Registration & Login

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A step-by-step video for this topic is coming soon.

▶ Watch on YouTube

Sign up & create a new account

Who: business owners. Where: app.themetasum.com → Sign up.

Open app.themetasum.com and click Sign up.
Enter your name, email, phone and a password.
Verify your email using the link/OTP we send.
Continue to business registration.

If your account is not yet verified, login may present an OTP step. Enter the code sent to your email to continue.

Business registration

After signing up, register your business: company name, registered country, phone and address. The registered country is important — it decides which tax authorities are available (Pakistan: FBR/PRA/SRB/KPRA; Saudi Arabia: ZATCA).

📷[Screenshot: Business registration form]

Select your business type

Choose the type that matches how you operate — it tailors the POS layout and available modules:

Type	Tailored features
Restaurant / Cafe / Fast food	Tables, KDS, waiter app, recipes, modifiers
Retail / Supermarket	Barcode, variants, high-volume checkout
Salon / Spa / Clinic	Services, staff commission, bookings
Marriage / Banquet hall	Event bookings, advance payments
Other services	Service billing and invoicing

Restaurant, retail, salon & services setup

Restaurant setup: enable tables/floors, KDS, waiter app and recipes
Retail setup: barcodes, product variants and stock
Salon setup: services, staff and appointment bookings
Services / other: service items and B2B invoicing

You can change type-specific features later in Settings.

Login & logout

Go to app.themetasum.com (or open the Desktop/Mobile app).
Enter your email and password.
If prompted, complete OTP verification.
To sign out, open your profile menu → Logout.

New sign-ins from an unrecognised device send a security alert email so you always know when your account is accessed.

Forgot, reset & change password

Forgot password: on the login screen click Forgot password, enter your email, and follow the OTP/reset link. Change password: Profile → Change password, enter the current and new password.

Deactivated accounts cannot reset a password — contact support to reactivate first.

User profile & account settings

Update your name, phone, email and password from Profile. Company-wide details (business name, logo, country, invoice settings) live in Business & Store setup and Settings.

Frequently asked questions

I forgot my password — how do I reset it?

On the login screen, click Forgot password, enter your registered email, and use the OTP/reset link we send. If your account is deactivated, contact support first.

Why am I asked for an OTP at login?

Unverified accounts and new-device sign-ins use a one-time password for security. Enter the code from your email to continue.

Can I change my business type later?

Yes — type-specific features can be toggled in Settings after setup.