Privacy Policy

Last Updated: January 2024

1. Introduction

Welcome to Sum Cloud POS. We ("The Meta Sum", "we", "us", or "our") are committed to protecting your privacy and ensuring the security of your personal information and business data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based Point of Sale (POS) system and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and contact details
• Business information including business name, address, and registration details
• Payment information (processed securely through third-party payment processors)
• Account credentials and authentication information
• Support and communication history

2.2 Business Data

As part of our POS service, we collect and store:

• Sales transactions and receipts
• Inventory data and product information
• Customer information (for your business purposes)
• Staff and employee data
• Financial records and reports
• Settings and configuration data

2.3 Technical Information

We automatically collect:

• IP address and location data
• Device information and browser type
• Usage patterns and system logs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our POS system and services
• Account Management: To manage your account, process payments, and send service-related communications
• Support: To respond to your inquiries, provide customer support, and troubleshoot issues
• Security: To protect against fraud, unauthorized access, and security threats
• Analytics: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and enforce our terms
• Communication: To send updates, newsletters, and promotional materials (with your consent)

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Data encryption in transit and at rest
• Secure cloud infrastructure with regular backups
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• Compliance with data protection regulations

Your business data is stored securely in cloud servers and is accessible only to authorized personnel and yourself. We do not share your business data with third parties except as described in this policy.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform (payment processors, cloud hosting, etc.)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit consent to share specific information
• Protection of Rights: To protect our rights, property, or safety, or that of our users

We do not sell your personal information or business data to third parties for marketing purposes.

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to your personal data and business information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal requirements)
• Portability: Export your business data in a standard format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

To exercise these rights, please contact us at info@themetasum.com.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Business transaction data is retained according to your subscription plan and applicable accounting requirements. When you cancel your account, we will retain your data for a reasonable period to allow for account recovery, after which it will be securely deleted.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: